Lost All Decks!

[MacUser001]

Hi,

This morning I decided it would be a good idea to backup the app because I had been accumulating a lot of decks.

I went to the settings and hit Backup/Restore... and then it crashed. I just figured it was a crash, until I went to my Deckbuilder list and they're all gone! Oh the irony! Try to save them from a disaster and create the disaster itself!

I realize there's probably little chance of recovering but I would like you to be aware of the issue. I'm not comfortable putting my time in to making decks on this if they're going to disappear on me.

MacUser001

[Piotr]

Did it crash before or after you hit Backup All? You can check iTunes if decks.imtgbackup file is there (follow the tutorial in Help for details). If you find it, email the file to me please. If you did the backup again the file will be overwritten and empty.

[MacUser001]

It was right as I hit the button on the main settings page, so I wasn't taken any further. Unfortunately, the computer I was syncing my iPod to died long ago so I haven't had my iPod backed up in years. Thank you for the quick responses and help though. I still love the app and I'm still willing to support it.

[Piotr]

I can't think of anything in the code which would corrupt the database in this way. Did you also lost your Needed?

[MacUser001]

Haven't tackled that feature yet, so there was nothing there.

Is it possible that I accidentally hit any of the other buttons? Would any of those be capable of corrupting the database?

[Piotr]

Database Update could, if it crashed in a very unlucky way.

[MacUser001]

Then I guess I must have hit that and was very unlucky! Do you think this crash I likely experienced could be solved in the coming update?

[Piotr]

Possibly.

[Spikepit]

Yeah, same thing happened to me too, Piotr, except I was just trying to updateimages and it crashed. And yes, Needed,Precious and Trade Folder all gone.

[Iggy]

I just lost all my decks except 2! It didn't crash just tried to back up all!

[BlackJester]

I, too, lost all of the cards I uploaded into Trade Binder as well as my decks. I had just hit the Back up button. Once that was done, I pressed the Update Database button. The app crashed and when I opened it again, everything was gone. Is there any way to export the backups to somewhere else?  Like iTunes or a .dec file or even just a backup file I can save on my comp?

Cheers.

[Piotr]

Yes, please check backup tutorial in Help.

[Piotr]

Send me your backup files and I'll see what I can do.

[Piotr]

Just a thought: how much free space did you guys have on your device when it happened to you?

[Spikepit]

1.5gb give or take a few mb.